Customer's FAQ'S

Transition from Transnational Bank PLC into Access Bank PLC 

1.) What will happen to Transnational Bank PLC after the transition into Access Bank PLC?
Transnational Bank has been acquired by Access Bank Group and in Kenya we will be known as Access Bank Kenya PLC once we launch the new brand.

2.) What will Change?
a) Upon approval by CBK, we will soon be referred as Access Bank Kenya PLC and our banking website will be
b) All our branches will be branded with the new outlook of Access Bank Kenya PLC.

3.) What has not changed?
a) All our branches will continue to operate during the normal banking hours.
b) You will retain your existing account number domiciled at your respective branch.
c) Your ATM cards, Cheque books, Internet Banking, Mobile banking will operate as usual. No change.

4.) What is the Vision of Access Bank PLC?
To be the world’s most respected African Bank.

5.) What is the Mission of Access Bank PLC ?
Setting sustainable business practices that unleash the talents of employees, deliver superior value to our customers and provide innovative solutions to markets for the communities we serve.

6.) What are the core values of Access Bank?

  • Excellence
  • Passion for Customers
  • Leadership
  • Empowered Employees
  • Professionalism
  • Innovation

7.) What is Access Bank PLC Customer Base?
Globally, we are serving 36 million Customers with over 41 Million Accounts.
We serve the market through four (4) Strategic Business Units:
a) Corporate
b) Commercial
c) Business
d) Retail

8.) Do I need to do anything on this Transition to Access Bank Kenya PLC?
You do not need to worry or change anything, your accounts information and money is safe. We are now a stronger bank and will offer more value to offer you as a customer.

9.) How will I Benefit as a Customer?
As Access Bank Kenya PLC we are now Stronger, Bigger & Better.
You will be able to enjoy;

  • Robust and efficient online banking platform for your daily banking transactions with 24/7 online support coupled with unrivaled customer experience,
  • Access to foreign exchange on a larger scale to support your international trade transactions,
  • A world class trade tracker to track your trade transactions conveniently, anywhere and at any time.

10.) How do I contact soon to be Access Bank Kenya PLC for more information?
For any inquiry, reach us as follows;
Call us on 020 2252188/99, 0720 081 772
SMS/ WhatsApp us on 0752 219 600

Visit any of our branches to speak to our Customer Advisors

Access Bank Plc is a leading full-service commercial Bank operating through a network of more than 600 branches and service outlets, spanning 3 continents, 12 countries and 36 million customers. The Bank employs 28,000 thousand people in its operations in Nigeria, Sub Saharan Africa and the United Kingdom, with representative offices in China, Lebanon, India and the UAE.
Listed on the Nigerian Stock Exchange since 1998, Access Bank is a diversified financial institution which combines a strong retail customer franchise and digital platform with deep corporate banking expertise and proven risk management and capital management capabilities. The Bank services its various markets through five business segments: Personal, Business, Operations and IT, Commercial and Corporate & Investment Banking Divisions. The Bank has over 800,000 shareholders, including several Nigerian and International Institutional Investors, and has enjoyed what is arguably Africa’s most successful banking growth trajectory in the last 18 years. Following its merger with Diamond Bank in March 2019, Access Bank became one of Africa’s largest retail banks.
As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant, helping customers to access more and achieve their dreams.